Our Terms and Conditions in Plain English
These terms set out the agreement between you and our platform. We wrote them in plain language so you can read them once and know exactly where you stand. By opening an account or placing a bet with Levelup Casino, you accept every clause below.
Accepting These Terms
These terms take effect the moment you register an account, log in, or place a real-money wager on our platform. You do not need to sign anything; your first login after an update counts as acceptance of the current version.
We publish the current version on this page, and the effective date always appears at the top. If you keep playing after we post a change, the updated terms apply to your account from that point onward.
- By playing with us you confirm you have read, understood and accepted these terms in full.
- If you disagree with any clause, your only remedy is to stop playing and close your account.
- Where a game has its own rules, those rules apply alongside these terms.
- These terms are written in English; translations are a courtesy and the English version prevails.
Who Can Play Here
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. We verify age and identity, and one account per person, per household and per payment method is our hard limit.
Residents of certain countries cannot hold an account with us. If you register from an excluded territory, we will close the account and refund any deposits you have not wagered.
- You must be 18 or older and legally able to gamble where you live.
- One account per person, household, shared IP and payment method.
- Accounts are personal; you may not transfer, sell or lend your login.
- We may ask for a passport or ID, proof of address and proof of payment method at any time.
- You are responsible for keeping your password confidential.
Deposits, Withdrawals and KYC
You can fund your account with the payment methods listed in the cashier, including cards, e-wallets, PayID, prepaid vouchers and supported cryptocurrencies. The minimum deposit is 2 AUD and the minimum withdrawal is 30 AUD; daily, weekly and monthly caps apply as published in the cashier.
We do not charge fees on deposits or withdrawals, though your bank or crypto network may. Crypto withdrawals generally clear within minutes to a few hours, e-wallets and cards take 1 to 3 business days, and bank transfers take 3 to 5 business days.
Before your first withdrawal we complete KYC verification: we confirm your identity, address and payment method. Until verification is finished, withdrawals stay on hold. An account left dormant for 12 months or more may be charged an administrative fee after we notify you at your registered email.
How Our Bonuses Work
Every bonus we offer carries its own rules, and those specific rules override the general points here. The key figures, including wagering requirements, minimum deposit and validity period, are shown on the promotion page before you opt in.
A bonus is active until its wagering requirement is met. While a bonus is active, we cap the bet you may place per spin or round, and some games contribute at a reduced rate or not at all.
- Wagering requirements must be completed before bonus funds convert to real money.
- Placing bets above the stated maximum while a bonus is active voids the bonus and any winnings.
- Each bonus has an expiry date; unused bonus funds and free spins expire after it.
- Only one active bonus per account at a time.
- Bets on excluded or forbidden games do not count toward wagering.
- We may cancel a bonus and reclaim funds where a promotion was obtained through misuse.
Conduct We Do Not Allow
Fair play is the foundation of our platform. If we detect fraud, abuse or manipulation, we can void winnings, confiscate balances and close the account without a refund.
The list below covers the conduct we treat as a material breach of these terms.
- Chargebacks or payment disputes after funds have been wagered.
- Multiple accounts held by the same person or coordinated across a group.
- Bonus abuse, including low-risk betting patterns designed to farm wagering.
- Collusion with other players to exploit promotions or game outcomes.
- Bots, scripts or any automated play tool.
- Using a VPN or proxy to disguise your location and access us from a restricted country.
- Exploiting software errors or glitches instead of reporting them.
Setting Limits and Self Exclusion
You can set deposit limits, loss limits and session reminders from your account settings at any time, and you can request a cooling-off period or full self-exclusion by contacting our support team, which is available 24/7 via live chat or [email protected].
When you self-exclude, we close your account for the period you choose and remove you from promotional communications. If our staff notice signs of gambling harm, we will contact you, offer our tools and point you to Gambling Help Online on 1800 858 858.
Self-exclusion takes effect as soon as we process it, and during the exclusion period you cannot open a new account with us. Reductions to limits apply immediately; increases take 24 hours to activate.
Closing Your Account and Complaints
You can close your account at any time by contacting support. We will pay out any withdrawable balance to a verified payment method in your name before closure is final.
If something goes wrong, raise it with our support team first. Most issues are resolved at that level. If you are not satisfied, escalate to the shift manager, and a written response follows within a reasonable timeframe.
These terms and your relationship with us are governed by the laws of Curaçao, where our licence is issued, and disputes that we cannot settle with you directly fall under that jurisdiction.
When We Update These Terms
We review these terms regularly and publish updates on this page with a new effective date. Where a change materially affects your rights or obligations, we also notify you by email to your registered address or by a notice on login.
The updated terms apply from the effective date. If you keep playing after that date, you accept the changes; if you do not accept them, contact support to close your account before the effective date and we will settle your balance in full. Last updated 2026.
Frequently asked questions
At what age can I open an account?
You must be at least 18 years old, or older if your jurisdiction sets a higher legal gambling age. We verify your age during KYC.
Can I hold more than one account?
No. Our terms allow one account per person, per household and per payment method. Accounts found breaching this rule are closed.
Why is my withdrawal on hold?
We complete KYC verification before your first withdrawal. Once we confirm your ID, address and payment method, processing times apply, from minutes for crypto to 3 to 5 business days for bank transfers.
What happens if I break the bonus rules?
Breaching bonus rules, such as exceeding the maximum bet while a bonus is active, voids the bonus and any winnings tied to it.
How do I self-exclude?
Contact our support team via live chat or [email protected] and request a cooling-off period or full self-exclusion. We action it as soon as we process it.