Log In to Levelup Casino
Your account is the key to over 5,000 games at Levelup Casino. This page walks you through signing in on desktop and mobile, resetting your password, and sorting out any access issue in minutes.
How to Log In Step by Step
Whether you are on a laptop in Perth or a phone on the train, the sign-in flow takes under a minute. The steps below work in any modern browser, and no app download is needed because our mobile site runs on instant-play HTML5.
- Open levelupcasino.com in your browser.
- Tap or click the Log In button in the top right corner.
- Enter the email address registered to your account.
- Type your password, checking that Caps Lock is off.
- Press Log In and wait for the lobby to load.
- If a 2FA code is requested, enter the six-digit code from your authenticator app.
Credentials We Accept
We currently sign you in with your registered email address and password. That single pair covers desktop, mobile browser and any device you log in from, so there is nothing extra to memorise.
If you have enabled two-factor authentication on your account, the email and password are checked first, then the 2FA code. We do not offer phone-number or username login at this stage; your email is your account identifier across all our platforms.
Reset Your Password Fast
Forgotten passwords are the most common access issue we see, and they take about two minutes to fix. Click the Forgot Password link under the login form and enter the email tied to your account. We send a reset link to that address straight away.
Open the link, choose a new password with at least eight characters, ideally mixing letters, numbers and symbols, then confirm it. The reset link stays valid for 24 hours, after which you will need to request a fresh one. Check your spam or junk folder if the email has not arrived within five minutes.
Fix Common Login Issues
Most sign-in failures fall into four groups. Match your situation below and apply the fix; if nothing works, jump to the support section for a direct line to our team.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Typo or old password saved by browser | Use Forgot Password, then update saved passwords in your browser |
| Account locked | Multiple failed attempts triggered a security lock | Wait 30 minutes or contact support to unlock manually |
| Verification pending | KYC documents still under review | Check your email for requests; upload passport/ID and proof of address |
| Access blocked | Geo restriction from an excluded country | Confirm you are not connecting from a restricted region such as the USA, UK or France |
A locked account unlocks itself after the cool-down period. Verification delays are rare; most checks finish within one business day once your documents are legible and current.
How We Protect Your Account
Every login travels over an SSL-encrypted connection, so your credentials and session data are never exposed in transit. Sessions time out automatically after a period of inactivity, which stops anyone picking up your device and playing on your balance.
On your side, three habits keep your account safe: use a unique password you do not reuse elsewhere, enable two-factor authentication from your account settings, and always log out when playing on a shared computer. We also recommend keeping your registered email secure, since password resets are delivered there.
Our responsible gambling tools, including deposit limits and session reminders, sit in the same settings area if you want to adjust them while you are logged in.
Reach Our Support Team
If you still cannot get in, our live chat runs 24/7 and access issues are treated as priority. Have your registered email ready, plus a rough time of your last successful login, so the agent can verify you faster.
Prefer email? Write to [email protected] with the subject line Login Issue and include your registered email address. Most access tickets are resolved within a few hours, and account lockouts are often cleared on the spot in chat.
Frequently asked questions
Can I stay logged in on my phone?
Yes. Your session persists on your mobile browser until you log out or the inactivity timeout triggers, so you normally will not need to re-enter your password every visit.
Why did I receive a 2FA code when logging in?
You or someone with your password is trying to access your account. If it was not you, change your password immediately and contact support through live chat.
My password reset email never arrived. What now?
Check your spam folder first, confirm you entered the registered email, then request a new link. Old links expire after 24 hours, so always use the most recent email.
Do I need to verify my identity to log in?
No, verification is only required before your first withdrawal. Logging in and playing works straight after registration.
Can I log in from anywhere in Australia?
Yes, Australian players can log in from anywhere in the country. Access is only blocked from countries on our restricted list, such as the USA, UK and several EU states.