Responsible Gaming at Levelup Casino
Pokies and live tables are here for fun, and they stay fun only when you stay in control of your money, your time and your headspace. We built this page so every tool and every helpline you might need sits in one place.
Our Commitment to Player Wellbeing
We hold a Curaçao licence (8048/JAZ2020-13) and operate under Dama N.V., and we treat those numbers as the floor, not the ceiling, of how we look after our players. Since opening in 2020 we have layered practical safeguards into the platform itself, so protection is not a document you have to hunt for but settings sitting a few clicks from any game screen.
Every account runs with reality checks switched on. You see a session timer on screen, and at intervals you choose you get a pop-up showing time played, money wagered and money won or lost in that session. Our systems also flag patterns that worry us, such as sharp deposit escalation or late-night chasing, and when that happens our support team reaches out with information about limits and breaks rather than a hard sell.
Know the Warning Signs
Gambling harm rarely announces itself. It tends to creep in through small compromises that feel reasonable at the time. Read this list honestly, and if two or more items ring true, the sections below are for you.
- Chasing losses with bigger or more frequent bets to win money back
- Hiding your play, deposits or statements from a partner or family
- Borrowing money, using credit or dipping into bill money to keep playing
- Playing for longer than you planned, or being unable to log off
- Feeling irritable, anxious or restless when you try to cut down
- Gambling to escape stress, grief or low mood rather than for enjoyment
- Lying about how much time or money you spend on pokies
- Neglecting work, study, sleep or relationships because of play sessions
Tools You Can Activate Today
Every tool below lives in your account under Profile, then Responsible Gaming, and each one takes effect immediately. Setting a limit takes about thirty seconds and you can do it yourself at any hour without contacting anyone.
- Deposit limits cap how much you can load per day, week or month, set in your account under Profile, Responsible Gaming, Deposit Limits.
- Loss limits stop play once net losses in a period reach your chosen amount, activated under the same Responsible Gaming menu.
- Wagering limits restrict total bet volume regardless of outcome, useful when wins keep pulling you back to the reels.
- Session reminders ping you at fixed intervals with time and spend figures for the current session.
- Reality checks display a running session clock and can be set from 15 minutes upwards.
- Session timeouts log you out automatically after a chosen period and require a deliberate login to resume.
- Cooling-off periods suspend the account for a short break while keeping your settings intact.
- Self-exclusion is the strongest tool and blocks the account fully, detailed in the next section.
How Self-Exclusion Works Here
Self-exclusion is a formal decision, and we honour it without argument or persuasion. Once active, the account cannot receive deposits, bonuses or marketing, and login attempts are refused at the door.
Your balance is not forfeited. We withdraw remaining funds to a verified method of your choice, following the standard payout windows: crypto within minutes to a few hours, cards and e-wallets within 1 to 3 days, bank transfer within 3 to 5 business days. Open bets already placed are settled normally and any winnings from them are paid out with the balance. Reactivation is never automatic: a fixed-term exclusion ends only when you contact support and complete a review conversation, while permanent exclusion is irreversible, and we will not market to you during or after either.
| Duration | What happens | How it ends |
|---|---|---|
| 24 hours | Account locked for one day, marketing paused | Automatic after 24h |
| 7 days | Full block, withdrawals processed | Automatic after 7 days |
| 30 days | Full block, no bonuses or emails | Automatic after 30 days |
| 6 months | Full block plus account review on request | Support review before reopening |
| Permanent | Account closed for good, balance paid out | Cannot be reversed |
Keeping Underage Players Out
This is an adults-only platform. Our KYC process verifies age with a passport or government ID before the first withdrawal, and we can demand documents earlier whenever anything looks off. Accounts found to belong to anyone under 18 are closed immediately and balances refunded to the source payment method.
If minors share your devices, the strongest defence is on your side of the screen. Keep login details private, never let a browser save your casino password on shared machines, and consider parental control software such as Net Nanny, Qustodio or CyberPatrol, which can block gambling sites entirely. Filtering tools like Gamban and BetBlocker also work well on shared phones and tablets.
Free Help Across Australia
Our tools manage the account. People help the person, and these services cost nothing and are confidential. You do not need to be in crisis to call; plenty of callers ring early, while things are still fixable.
- Gambling Help Online, phone 1800 858 858, available 24/7, gamblinghelponline.org.au
- Lifeline Australia, phone 13 11 14, crisis support any hour, lifeline.org.au
- Gamblers Anonymous Australia, peer support meetings, gamblersanonymous.com.au
Talk to Us at Levelup Casino
Our live chat runs 24/7 and every agent can adjust limits, start a cooling-off or begin self-exclusion on the spot, with no need to explain why. Prefer email? Write to [email protected] with the subject line Responsible Gaming and a real person will answer the same day. When you message us about limits or exclusion, that request is actioned first and upselling stops immediately.
One honest conversation with support is often easier than a whole night of arguing with yourself. Whatever you choose, the settings hold, and your data stays private.
Frequently asked questions
Can I reverse a self-exclusion once it starts?
Fixed-term exclusions of 24 hours, 7 days and 30 days end automatically on schedule. A 6-month exclusion ends only after you contact support and complete a review. Permanent exclusion cannot be reversed at all.
Do deposit limits apply to crypto deposits too?
Yes. Daily, weekly and monthly deposit limits cover every method including Bitcoin, Ethereum, Litecoin, Tether and Dogecoin, so you cannot sidestep a cap by switching currencies.
What happens to my balance if I self-exclude?
Nothing is forfeited. We pay your remaining balance to a verified withdrawal method of your choice, and open bets are settled normally with any winnings paid out alongside the balance.
How do reality checks reach me?
They appear as a pop-up within your game session showing time played and money wagered, won or lost. You can set the interval from 15 minutes upwards in your account settings.