Our AML and Verification Policy
Every account on our platform sits behind a verification framework tied to our Curaçao licence. This page sets out, in plain terms, what we check, when we check it and what we need from you before your money moves.
Our Anti Money Laundering Commitment
Money laundering and terrorism financing are risks we treat as operational priorities, not paperwork. Levelup Casino operates under Curaçao licence 8048/JAZ2020-13, issued to our operator Dama N.V., and we run our compliance programme against the anti-money-laundering obligations of that jurisdiction. Since opening in 2020, we have maintained written policies, a designated compliance officer and annual staff training.
Our programme rests on three pillars: customer due diligence, transaction monitoring and suspicious activity reporting. Where a pattern of play or payments raises concern, we are obliged to review it and, where required, report it to the relevant authorities. We cannot tell you when a report has been made, and we will not process transactions we reasonably believe are linked to criminal proceeds.
When We Verify Your Account
Two triggers start our checks. At registration we confirm you are at least 18 years old and that your stated details are internally consistent. Before your first withdrawal we complete full know-your-customer verification, and we repeat checks whenever deposit thresholds are crossed or your playing patterns change materially.
| Check | What we accept | When it applies |
|---|---|---|
| Identity | Passport, national ID card or driver's licence | Before first withdrawal |
| Address | Utility bill, bank statement or council rates notice issued in the last 3 months | Before first withdrawal |
| Payment method | Photo of your card with middle digits covered, or a screenshot of your e-wallet or crypto wallet | Before first withdrawal |
| Source of funds | Payslips, bank statements or sale contracts | On request, at higher thresholds |
How Verification Works Step by Step
Upload everything through the verification tab in your account, or email it to [email protected]. The process from there runs as follows.
- Our compliance team reviews each file against the name, date of birth and address on your profile.
- We may ask for a selfie with your ID, or a short liveness video, when the documents need stronger confirmation.
- You receive the outcome by email, normally within 24 hours; complex cases can take up to 3 business days.
- Approved documents are locked to your profile, so routine withdrawals do not require you to resend them.
How your files are protected
Documents travel over encrypted connections and sit in access-controlled storage. Only compliance staff who need a file to complete a check can open it, and every access event is logged and auditable.
When We Ask for Source of Funds
If your deposits or winnings sit well above typical play for your profile, we may ask where the money came from. This is not an accusation against you; it is a legal obligation that applies once cumulative deposits cross thresholds set in our internal risk framework, or when a single transaction stands out against your history.
Acceptable evidence includes payslips, employment letters, bank statements showing regular income, rental income records, sale proceeds from property or shares, or inheritance documents. Crypto players can evidence the source with exchange records showing the fiat on-ramp. Whatever you send is treated as confidential and stored under the same protections as your identity documents.
How We Monitor Your Transactions
Every deposit and withdrawal passes through automated screening that flags unusual size, frequency or geography. Withdrawals are returned through the same method you used to deposit wherever technically possible, and larger payouts need extra sign-off before release. The limits below apply to verified accounts.
| Limit | Amount |
|---|---|
| Minimum withdrawal | 30 AUD |
| Daily maximum | 6,000 AUD |
| Weekly maximum | 12,000 AUD |
| Monthly maximum | 24,000 AUD |
Payout timings
Crypto withdrawals settle in minutes to a few hours, e-wallets and cards take 1 to 3 days, and bank transfers take 3 to 5 business days. We charge no fees on our side, though network or provider charges may apply. Levelup Casino supports AUD alongside USD, EUR, CAD and major cryptocurrencies, so monitoring covers both fiat and crypto rails.
What Happens If Verification Fails
Without verified documents we cannot release a withdrawal; the funds simply stay in your balance until the check is complete. If a document is blurry, cropped or expired, we ask for a replacement rather than rejecting the request outright, and you keep control of the timeline by responding promptly.
Suspension becomes permanent where you do not respond within 30 days of our request, or where documents show a name or date of birth that does not match the profile. Mismatched payment details, a card or wallet belonging to someone else, or evidence submitted on a third party's behalf lead to account closure and a refund to the verified source. Submitting forged documents results in permanent exclusion and, where the law requires it, a report to the authorities.
How Long We Keep Your Documents
Verification records stay on file for at least five years after your account closes, because our licence obliges us to reconstruct any transaction history on request from the regulator. Once the retention period ends, the files are destroyed securely and permanently. You may request a copy of your records at any time by writing to [email protected], and we will release them within the statutory timeframe.
Frequently asked questions
Do I need to verify my account before I can deposit?
No. You can register, deposit and play with basic checks only. Full verification kicks in before your first withdrawal.
How long does verification take at Levelup Casino?
Most reviews finish within 24 hours. Cases that need extra documents can take up to 3 business days.
Why must my withdrawal use the same method as my deposit?
The same-method rule stops funds moving through accounts that do not belong to you. Where a method cannot support withdrawals, we pay out to a verified alternative in your own name.
Can I send documents through live chat?
Please use the verification tab in your account or email instead. Live chat agents cannot accept file attachments securely.
What happens to my balance if verification fails?
Your funds remain in your account balance. Once replacement documents pass, the withdrawal proceeds; if checks fail permanently, the balance is refunded to the verified source account.