Our Cookie Policy, In Plain English

This page sets out every cookie levelupcasino-pokies.com places on your device, why it exists and what you can switch off. We wrote it without legal jargon because we think you should be able to read our Cookie Policy in a few minutes, not a few hours.

What Cookies Actually Do

A cookie is a small text file that your browser stores when you visit us. When you load a page at Levelup Casino, our server sends the cookie, your browser saves it, and sends it back on your next visit. That is the whole mechanism: no cookie can read your files, run programs or peek at other sites you browse.

We use them for the same reason every gaming site does. Sessions need to stay open while you play a pokie, your language choice needs to survive a page refresh, and we need some sense of whether our lobby loads quickly on Australian connections. Without cookies the site would forget who you are between every single click.

The Cookies We Set

Strictly necessary

These keep the site working, full stop. Session cookies hold your login after you enter your credentials at Levelup Casino, authentication cookies keep you signed in across pages, and security cookies protect the login form and cashier against automated abuse. We do not ask for consent before setting them because the site cannot function without them, and the banner tells you so.

Functional

Functional cookies remember choices you have already made: the language you picked, the currency display, whether you collapsed the game lobby filters and your last bet size on a pokie. They save you re-doing the same settings on every visit. Blocking them will not break anything, but the site resets to defaults each time.

Analytics

We use analytics cookies in aggregated form to answer operational questions. Which lobby sections do Australian players open, where do people abandon a deposit, how long does a page take to load on a mobile connection. The data is pooled; we do not use it to build an advertising profile of you personally.

Marketing

Marketing cookies support retargeting, so our bonus offers reach people who have already visited rather than strangers. If you saw our welcome package, with its 100 percent match split across your first four deposits up to 12,000 AUD plus 300 free spins, mentioned elsewhere on the web afterwards, that is these cookies at work. They are the easiest category to refuse and we make that a one-click choice.

Summary table

Who Else Reads Them

A portion of the cookies on your device after a session with us come from partners we allow onto the platform. We place these into three groups and nothing else: analytics providers who measure site performance for us, advertising networks that run the retargeting described above, and payment providers whose cookies secure transactions when you deposit with a card, an e-wallet or crypto.

We vet every third party before it goes live on the site, we keep the list short, and we do not permit partners to add their own trackers beyond what the contract covers. When you reject non-essential cookies in our banner, that refusal applies to third parties in exactly the same way as it applies to our own marketing tags. Their presence does not change your withdrawal terms, your limits or anything else on the account side.

One practical note on game rounds. Some game studios serve their content from their own domains, and a small number set technical cookies to keep the round state stable while the reels spin. Those are strictly necessary in character and disappear when you close the tab.

Control Your Cookie Settings

On our site

The cookie banner appears on your first visit and the choice is deliberately simple: accept everything, or reject everything except the strictly necessary set. Your decision is stored for twelve months, after which the banner returns. You can also reopen the settings panel at any time through the link in the footer marked Cookie Preferences and change your answer mid-session.

In your browser

• Chrome: open Settings, then Privacy and security, then Third-party cookies, and block or clear per site.
• Safari: in Settings go to Privacy, then Manage Website Data to remove cookies we have set.
• Firefox: under Settings, Privacy and Security, choose a custom cookie history or use the Exceptions list.
• Edge: Settings, Cookies and site permissions, then Block or allow per domain.

If you block everything

Blocking all cookies including the strictly necessary set has real consequences: you cannot stay logged in, each page treats you as a new visitor, deposits and withdrawals fail at the verification step, and game rounds drop their state between spins. Our instant-play mobile site depends on the same session mechanism, so the outcome is identical on iOS and Android. Blocking only the functional, analytics and marketing categories is painless by comparison; you just lose saved preferences and our ads stop following you around, which many people consider a fair trade.

How Long We Keep Cookies

Each category has its own clock. Session cookies are the shortest: they live in memory, and closing the browser tab wipes them immediately. Functional cookies run from 30 days for lobby preferences up to 365 days for your language and currency choice. Analytics cookies persist for up to 365 days so that seasonal traffic patterns, such as the spike around weekend reload bonuses, can be compared honestly. Marketing cookies hold for up to 90 days, which is the shortest commercially useful window for retargeting.

We do not extend these lifetimes in the background. If you clear cookies manually, every timer resets to zero, and nothing we set survives the deletion. The retention periods in the table earlier in this policy are maximums, not targets, and we shorten them where a shorter cookie still does the job.

A separate question is how long we keep account records tied to cookies, such as login history used in fraud checks. Those follow our privacy retention schedule rather than cookie lifetimes, and you can request details from [email protected], which our team answers around the clock.

When This Policy Changes

We amend this policy whenever we add, remove or materially change a cookie category, and the revision date at the top of the page moves with it. For changes that affect your choices, such as a new marketing partner, we also surface a notice in the cookie banner before the new cookie is set, so nothing arrives silently. Since we opened in 2026 under Dama N.V. and Curaçao licence 8048/JAZ2020-13, the working rule has been simple: if a change would reduce your control, you hear about it first.

Questions about anything on this page go to [email protected] or to the 24/7 live chat. We would rather explain a cookie than have you guess at it.

Frequently asked questions

Do cookies affect my bonus or wagering progress?

No. Your 40x wagering progress on the welcome package, your comp points and your VIP level are stored in your account on our servers. Cookies only get you into the account; they never carry the balance or bonus state themselves.

Can I play at Levelup Casino with all cookies blocked?

Not for real money. Login, the cashier and game rounds all rely on strictly necessary cookies. You can browse the lobby and read pages like this one, but deposits, withdrawals and signed-in play will fail.

If I reject marketing cookies, do I still get promotions?

Yes. Rejecting marketing cookies only stops retargeting ads on other sites. Your account bonuses, weekly free spins, cashback up to 10 percent and tournament entries are unaffected.

Why did the cookie banner reappear?

Your choice is stored for twelve months, or until you clear cookies in your browser. Either of those expiring brings the banner back so you can decide again.

Are cookies the same as personal data?

Some carry an identifier linked to your account, so we treat them as personal data under our privacy policy. Aggregated analytics cookies are not linked to you as an individual.